Syncing is interrupted. But why?

jdr2

Receive "Syncing Is Interrupted" error message. Took the following actions to resolve:

1. Disabled firewall

2. Disabled antivirus

3. Made the Windows user an admin

4. Disabled OneDrive

5. Ran Check Disk on Windows

Can't think of any other solutions. Please help.

Megan

Hey @jdr2, let's see what we can find together on this!

First of all, you took some amazing troubleshooting steps on your end!

Can you also try signing out of the app, re-starting your device, and then singing back in to see if that changes things?

Keep me posted!

Megan
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

owaiskhan

Dear Supporters,

I am facing an issue of not syncing with other devices. the error show is "Unable to sync while file in this folder is in use. Close the file to resume syncing" while no file is opened in any system. i have two devices, one is my laptop and other one is my PC.

Please help in this regard.

Thank You

Mark

Hi @owaiskhan

Something on the device throwing that error up is accessing the file - what other services do you have running? What type of file is it (i.e. is it a Music file that say iTunes is trying to control). Could it be a backup programme or Antivirus tool doing a check?

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

jesus-angeles-from-singapore

i have the same issue. signed off, restarted mac, still the same

jesus-angeles-from-singapore

I logged in via browser and I see below. It is therefore not about my storage getting full.

Using 1.32 TB of 2 TB storage

Mark

What version of Dropbox @jesus-angeles-from-singapore ?

Are you able to try a different network at all maybe via mobile tethering just to check its not your ISP blocking things?

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

jesus-angeles-from-singapore

jesus-angeles-from-singapore

I saw a 'Sync Issues' option. When I clicked it I see the list in the pic attached. It is saying like 'close the file...'. I dont think it is open. No software is using it.

Megan

Hey @jesus-angeles-from-singapore, one last thing to check, are you running any antivirus, firewall, VPN or proxy that could be causing issues?

Can you also check the name and path of the file, to make sure it doesn't have any invalid characters, or doesn't use more than 260 characters? You can see more about this here.

Feel free to also take a look at this Help Center article, and let me know if you have any questions.

Megan
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

Syncing is interrupted. But why?

Syncing is interrupted. But why?

Top contributors to this post