Getting a warning triangle when sending out documents for signature on Dropbox Sign

[HR Team]

Hi, 

When we attempt to issue out documents for signature, we receive a triangle error message and documents are not being sent. Please see attached screenshot to see what message shows up.  We have tried sending documents to multiple different email accounts but none are working. Please could you assist us on solving this issue?

[Hannah]

Hey @HR Team, thanks for joining our Community.

Are you using a Dropbox Sign account or the signatures page on dropbox.com?

Also, have you tried to create your signature requests from a different browser or a private browsing window, to see if that helps?

Keep me posted.

[HR Team]

Hi Hannah,

Thank you for your reply. We are using a Dropbox Sign account. We have also tried using Google Chrome as well as Microsoft edge and also tried to use private browsing however it is still not working. We keep receiving the Triangle error message.

Many Thanks!

[Nancy]

Hope you don’t mind me jump in, @HR Team. Besides the triangle you attached above, do you receive something more as part of the error message? Something that indicates why the signature request keeps failing? 

Have you tried multiple documents on your Dropbox Sign account, and you still see the same thing no matter what? 

Other than that, I’d like to know the type of plan you’re currently on.

Thanks!

[HR Team]

Hi Nancy, 

Thank you for your response. No we only get the triangle image next to the receiver and sender email and no other information apart from "error". Our documents were all sending fine until 11:55am. From then onwards we started seeing the error sign every time we sent a new document.

The current plan we are on is the standard plan. 

Many Thanks!

[Jay]

Hi @HR Team, thanks for the info, I'd recommend contacting our support team for them to investigate this in more detail on their end.