Tag option is not showing. What can I do?

[Anna317]

Kindly assist. Tag option is not showing. Thank you.

[Megan]

Hi there, @Anna317, let's jump right into this! 

Do you have issues when trying to tag your content, or previewing a file's existing tags? 

In any case, have you tried using a different browser altogether, or trying an incognito tab on your current browser? 

Let me know more, and we'll take it from there!

[Anna317]

Hi Megan. I am trying to add tags in a video however there is no Tags option under File Info. I also tried in Incognito

[Hannah]

Hey @Anna317, can you try again, from the All files page, by clicking on the "..." (ellipsis) button next to the file (without opening it)?

[Anna317]

Hi Hannah there is no ellipsis next to the file.

[Megan]

Hey @Anna317, is it possible that this is a shared content? 

I'm asking, because you will see the tag option only if it's your own file, or if you have editing permissions. 

As for the ellipsis, you should be able to see it on the right side of the file, when visiting your folder, or All Files page.