subscription plan charged twice a month - both through google subscription and dropbox directly

[haik]

Hello! I have noticed that my subscription plan is being charged twice a month - though google subsciptions and as direct payment to dropbox. I havent received any refund, but I have blocked the payment that is directly to Dropbox, as I can see in Google subsciptions that my plan is ongoing and next billing date is in a week. But now Dropbox has changed my plan to basic and i am out of space.  Any ideas what to do would be much appreciated!

[jasonhackwith]

Ticket #23434633. And I've confimed today that I was subscribed on Google Play under the same email address as my ONLY DropBox account. YOU HAVE BEEN DOUBLE CHARGING ME FOR NINE MONTHS FOR THE SAME DROPBOX ACCOUNT. I demand that this be escalated and I demand a refund.

[jasonhackwith]

And now Ticket #23448492. What about you, Megan from Dropbox Staff? You tell me why Dropbox DOUBLE CHARGED ME FOR NINE MONTHS and the rest of your reps have done absoutely nothing but argue with me about how that isn't possible.

I am no longer recommending Dropbox to my clients and customers until you make this right.

Jason 

[jasonhackwith]

I promised to update this thread when my issue was resolved, and it has been. I got a full refund for the double charges and am satisfied with the result. However, I remain profoundly unsatisfied with tier 1 of Dropbox support and how long it took to get someone to take my situation seriously.