Unable to change email - "Too many attempts. Please try later"

[dpkansagra]

I have been trying to change my account's email address from my current email to EMAIL 2.

I keep getting the same error: "EMAIL 2 is in use." To verify this, I created a new Dropbox account with EMAIL 2, and it worked. So, EMAIL 2 is indeed NOT in use. Strange. I have since deleted the new account, but it takes 7 days to release the email.

I need to open a new Dropbox Business account with my current email, and I need to do it urgently. So I tried to change the current email to EMAIL 3, and now I keep getting the error "Too many attempts. Please try later". 

Tech support is so slow to respond and usually has the same message: please wait.

Hopefully, there is a workaround.

[Nancy]

Sorry to hear about this, @dpkansagra. 

Can you send me the ticket number from your support request, if you’ve already opened one? 

Have you tried to update your Dropbox email address via another browser, and you keep getting the same error message? Feel free to send me a screenshot of it, as well.

How long has it been since you last tried to change the email address again? 

Let me know, and we’ll go from there.

[dpkansagra]

Thank you for looking into this
Ticket #23606793

[dpkansagra]

I have tried in multiple browsers. Last I tried 6 hours ago. 

[Megan]

Thank you so much for the ticket number @dpkansagra!

I can see that Poppy, the specialized agent is working on helping as much as possible. 

Keep an eye out on the email for any updates. I've also added my comments there. 

Hopefully you'll get to the bottom of this. Thank you!