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Re: Dystopian dropbox popup survey window has taken over my monitor

"Which of the following features does Dropbox offer?" pop-up survey window has taken over my monitor

mgambrell
Collaborator | Level 8

This just appeared on top of my monitor. I require an apology and an oath that this will never happen again. If you don't know why this makes me upset, then ask around the office until you find someone that says "oh.. no... no... you didn't... oh, no." and have them explain it to you.

 

mgambrell_0-1714536553541.png

 

7 Replies 7

Walter
Dropbox Staff

Hi there @mgambrell - thanks for bringing this to our attention.

 

Could you please clarify your device's OS version and the version of the Dropbox desktop app as well?

 

Does this persist after rebooting your computer or closing this window?

 

Any additional information you can share is more than welcome. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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mgambrell
Collaborator | Level 8

I haven't rebooted my system. I'll let you know if I ever see it again, you can be sure of that.

This is Windows 7 SP1 x64, dropbox 197.47629

To be clear, I can dismiss the popup by clicking the X. I'm not complaining about it being stuck. I'm complaining about it appearing in the first place.

Walter
Dropbox Staff

Thanks for your feedback on this @mgambrell 

 

Let me know if anything else comes up or if you notice this notification again. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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yesimfaceless
Explorer | Level 4

Is this malware or an official dropbox thing ?

mgambrell
Collaborator | Level 8

It's official dropbox spam.

Megan
Dropbox Staff

Hey @mgambrell, happy Monday! 

 

I checked with our Team, and this is a Dropbox-generated survey that you can either respond to or close as you please.

 

If you close it out, it most likely won't appear again. 

 

I hope this clarifies! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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mgambrell
Collaborator | Level 8

"Most likely"? It won't ever appear again because you've sacked those responsible for spawning it in the first place, right?

Need more support?