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Hi there, I just recorded a long video on Capture and I can't play it... (I send it to other colleague, they can't play it either). I work on a MacBook pro.
I used the Capture app to record and use safari as browser (also tried on chrome, didn't work as well).
This message is written: "The media could not be loaded, either because the server or network failed or because the format is not supported."
What can I do to fix this?
Hi there, @NiFu, let's jump right into this!
You mentioned that it was a long video. Let me know more in regards to the video's size.
If you happen to have a screenshot of the error too, I'd love to have a visual if you could attach it here.
Let me know more, thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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