Does Dropbox delete your files after a certain amount of time?

[NancyGribler]

Perhaps I missed this when signing up, but I just revisited my account to look at the files I'd downloaded from a previous computer and all files are gone - even tho it says I've used 1.2 our of 2GB's. Nothing under deleted files. Does dropbox delete files and they are gone after 30 days?

[Mark]

No, Dropbox doesnt delete things unless its told to OR it deletes entire accounts after 12 months of inactivity. 

If 1.2gb is gone have you checked www.dropbox.com/backups ? 

And what about www.dropbox.com/events ?

[NancyGribler]

Hi Mark,

Thanks for the discussion. I last worked on files in October 2023. None of the suggested solutions seem to be viable 😞

[Megan]

Hey @NancyGribler, what did you see when you visited your events page? 

Was there any sign of your files being added or removed there? Also, is it possible that you added these files to a different Dropbox account? 

[NancyGribler]

Hi there, thanks for responding. I only have one Basic $30 something dollars account. Can anyone help me on a phone call?

[Mark]

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@NancyGribler wrote:

Hi there, thanks for responding. I only have one Basic $30 something dollars account. Can anyone help me on a phone call?

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Hi @NancyGribler 

Dropbox doesnt have such a plan.... it is $10 a month minimum. 

I dont suppose you are actually a Box customer or from another service are you? 

And phone support is only available to paid Business users I'm afraid. 

[NancyGribler]

DROPBOX* $31.99

from my credit card statement

[Mark]

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@NancyGribler wrote:

DROPBOX* $31.99

from my credit card statement

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Try looking up the charge at https://help.dropbox.com/billing/find-credit-card-charge to see if you are logged in to a different account

[NancyGribler]

ok, went through the process. Says I'm enrolled in Dropbox essentials.

[NancyGribler · Accepted solution]

Well, you were right/I didn't realize I have TWO dropbox accounts!! Thank you and found all my files!!!