Unable to edit a shared file with Excel Online

[pb59]

Hello,

I shared an Excel file with someone and until last week, he could edit this file with Excel Online without problems. But for a few days, this option is no longer visible.

I checked the file, and he is still a member and have the rights to edit the file.

There seems to be a bug with dropbox itself, see for yourself : I tried to reproduce the error and I searched within my personal files in the menu "Shared" -> "Links" (by the way, the links listed are not shared files... but anyway...).I found 1 Excel file which have the same problem :

- when I click on the three dots on the right, I don't have the menu "open with..."

- when I click on the name of the file, it opens on a new tab, directly in Dropbox, and I don't have the menu "open with"

- when I am in this new tab, on the file, when I click on the arrow next to the blue button "Share", the submenu of this button loads, but there is also new options that load, and here appears my "open with" menu !

So in my opinion, there is a bug with the app. This is clearly not the expected behavior.

The only problem in the meantime is that the person to whom I shared the file with doesn't have the blue button "Share", and I didn't find any other button to trigger the loading of the menu...

What do you think ? Did anyone have the same problem ? Have you found a way to fix it ?

Thanks in advance.

[Sam DBX · Accepted solution]

Hi there everybody,

This issue should be fixed!

If you're still having trouble, please let us know.

Thank you,

Sam 

[Anna881]

Hi Sam,

For me it still doesn't work. 😕

Regards, Anna

[pb59]

It works for me. Thanks !

[Hannah]

Hey @Anna881, the issue should indeed be resolved, but if you're still having issues, can we send you an email, so we can take a closer look?

[Anna881]

I tested it again now and it started to work! I guess the problem is solved in my case too! 😊 

[Hannah]

I'm really happy to hear that, Anna!

If the issue does return, please give us a shout.

Cheers!

[Minna96]

Hello!

I am also having this same problem, would you be able to help me? 🙂

[Nancy]

Hi @Minna96! Hope you’re doing great.

Can you send a screenshot of what you see exactly on your end, when trying to open your file online? If there’s any private info showing on the preview, make sure to mask it before uploading your screenshot here.

[Minna96]

Hello and thank you for a super fast reply! 

Here is a screenshot of the window. It shows that the edit is unavailable for clicking and I have checked with the person that has shared this with me that I should have rights to edit the file. 

[Nancy]

Thanks for the screenshot! If you click on the "Open in" button, below "Edit", are you able to open it with Excel for the web and edit it?